FAQ

FAQ Articles

General Questions

Jazalla is a cloud-based B2B marketplace platform integrated with an ERP system, designed to empower SMEs in Saudi Arabia by connecting them with a local and global network of buyers and suppliers, providing business tools, and facilitating growth in the digital economy.

Jazalla is designed for small and medium enterprises (SMEs) in Saudi Arabia, including importers, manufacturers, wholesalers, and other businesses seeking to enhance their operations through a comprehensive digital platform.

Jazalla offers a wide range of tools and features, including ERP modules, a B2B marketplace, local content compliance, financial management, HR, and project tracking, all aimed at streamlining business processes, improving efficiency, and increasing your market reach.

While Jazalla is tailored to comply with Saudi Arabian regulations and standards, it is also designed to support businesses with international aspirations, connecting them with global markets.

Jazalla allows you to connect with a vast network of businesses. You can search for potential buyers, suppliers, or partners and send connection requests. Once connected, you can communicate directly through the platform, share documents, and collaborate on projects.

Platform Features

Jazalla includes ERP modules such as Procurement Management, Sales Management, Services Management, HR Management, Accounting Management, Project Management, and more, all integrated into the platform to manage your business operations effectively.

The Marketplace section allows you to showcase your business profile, participate in tenders, list products in an online store, offer general services, and explore investment opportunities.

The Accounting Management module offers functionalities like managing banking transactions, receivables, payables, chart of accounts, journal entries, ledger summaries, and generating financial reports.

The HR Management module includes tools for managing employees, payroll, leaves and attendance, performance, training, events and meetings, and generating HR reports.

The Project Management module provides tools for managing projects, contracts, tasks, time sheets, non-compliance lists, task calendars, progress monitoring, and local content compliance reporting.




Security and Compliance

Jazalla prioritizes security with robust encryption, secure data storage, and compliance with industry standards to protect your business information and transactions.

Yes, Jazalla is designed to fully comply with Saudi Arabian regulations, including those related to local content, taxation, and business operations, ensuring your business stays compliant.

Jazalla offers a wide range of tools and features, including ERP modules, a B2B marketplace, local content compliance, financial management, HR, and project tracking, all aimed at streamlining business processes, improving efficiency, and increasing your market reach.

Integration and Customization

Jazalla includes ERP modules such as Procurement Management, Sales Management, Services Management, HR Management, Accounting Management, Project Management, and more, all integrated into the platform to manage your business operations effectively.

Jazalla offers various customization options to tailor the platform to your business needs, including custom workflows, personalized dashboards, and role-based access controls.

Yes, Jazalla is accessible on mobile devices through its dedicated mobile app, allowing you to manage your business on the go with key functionalities at your fingertips.




Pricing and Subscription

Jazalla offers a subscription-based pricing model tailored to the size and needs of your business. The subscription prices are shown in Jazalla website and you can contact our sales team, if required, to find the plan that suits your requirements.

There may be additional fees for premium features, API integrations, or specialized services. These will be clearly outlined in your subscription plan.

Yes, Jazalla offers a free trial period, allowing you to explore the platform’s features before committing to a subscription. Also, Jazalla offers a demo to allow subscribers navigate and explore all Jazalla features and benefits.

Support and Resources

Jazalla provides 24/7 customer support through chat, email, and phone, along with a comprehensive knowledge base and training resources to help you get the most out of the platform.

Getting started is easy. Sign up on the Jazalla platform, choose your subscription plan, and begin setting up your business profile and ERP modules with the help of our onboarding team.

Jazalla offers a variety of tutorials, webinars, and training sessions available through our platform’s support section, helping you and your team master the platform.




Technical Questions

Jazalla is a cloud-based platform that requires an internet connection and a modern web browser (such as Chrome, Firefox, or Safari). For the mobile app, it is compatible with both iOS and Android devices.

If you encounter a technical issue, you can report it through our support center in the platform, where our technical team will assist you promptly.

Yes, Jazalla supports data import from various formats and systems. Our support team can assist you with data migration to ensure a smooth transition to the platform.

Jazalla is regularly updated with new features, improvements, and security patches. Updates are applied automatically without interrupting your business operations.

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